In-person counseling appointments can be made by calling 800-618-1687.

Video and phone counseling appointments can be made by calling the number, emailing info@trs.ky.gov or through Pathway (https://mss.trs.ky.gov), the secure, member-account-access website.

As a reminder, TRS prioritizes retirement counseling appointments during the busiest months (June and July) for members considering a retirement date in the next five years. This is because of the large volume of summer retirements and counseling requests. 

Members can access Pathway at any time, including creating benefit estimates for any retirement date.
(Updated May 2023)