Contact TRS


Departments     Report Fraud     Open Records request

For an accurate and quick response when contacting TRS by any method, please provide your full name and your TRS member ID.

TRS Office Hours
Monday – Friday, 8 a.m. to 5 p.m. ET (In-person counseling by appointment, holiday closing schedule below)

U.S. Mail
479 Versailles Rd., Frankfort, KY 40601-3800

Toll Free: 800-618-1687
Local: 502-848-8500

Member Services fax: 502-848-8599
Insurance Department fax: 502-573-0199
Accounting Department fax: 502-573-0254

Please provide a detailed message requesting the information you’re seeking. TRS only can answer general questions by email. Requests involving confidential information will be answered by U.S. Mail. WARNING: Never
 email personal information, especially your Social Security number. Please use your TRS member ID. If you have a question call 800-618-1687. 

General email:

TRS Holiday Closings

Friday and Monday, Dec. 23 and 26, Christmas
Friday and Monday, Dec. 30 and Jan. 2, New Year’s


Monday, Jan. 16, Martin Luther King Jr. Day
Friday, April 7, Good Friday (noon closing)
Monday, May 29, Memorial Day
Tuesday July 4, Independence Day
Monday, Sept. 4, Labor Day
Friday, Nov. 10, Veterans Day
Thursday and Friday, Nov. 23-24, Thanksgiving
Monday and Tuesday, Dec. 25-26, Christmas
Friday and Monday, Dec. 29 and Jan. 1, New Year’s