TRS office hours
Monday – Friday, 8 a.m. to 5 p.m. ET
Video and phone counseling
Call 800-618-1687
Email info@trs.ky.gov
Through Pathway (https://mss.trs.ky.gov)
Office counseling by appointment
Call 800-618-1687
U.S. Mail
479 Versailles Rd., Frankfort, KY 40601-3800
Phone
800-618-1687 or 502-848-8500
Fax
Member Services fax: 502-848-8599
Insurance Department fax: 502-573-0199
Accounting Department fax: 502-573-0254
Email
info@trs.ky.gov
TRS only can answer general questions by email. Provide your TRS member ID and a detailed message about any information being requested. Requests involving confidential information are answered by U.S. Mail.
WARNING: Never email personal information, especially your Social Security number. If you have a question call 800-618-1687.
TRS Holiday Closings
2024
Monday, Jan. 1, New Year’s Day
Monday Jan. 15, Martin Luther King Jr. Day
Friday, March 29, Good Friday (noon ET closing)
Monday May 27, Memorial Day
Wednesday June 19, Juneteenth
Thursday July 4, Independence Day
Monday, Sept. 2, Labor Day
Tuesday, Nov. 5, Election Day
Monday, Nov. 11, Veterans Day
Thursday and Friday, Nov. 28-29, Thanksgiving
Tuesday and Wednesday, Dec. 24-25, Christmas
Tuesday and Wednesday, Dec. 31 and Jan. 1, New Year’s
For an accurate and quick response when contacting TRS by any method, provide your full name and your TRS member ID.