Contact Us


Departments     Report Fraud     Open Records request

For an accurate and quick response when contacting TRS by any method, please provide your full name and your TRS member ID.

TRS Office Hours
Monday – Friday, 8 a.m. to 5 p.m. ET (Holiday closing schedule below)

U.S. Mail
479 Versailles Rd., Frankfort, KY 40601-3800

Toll Free: 800-618-1687
Local: 502-848-8500

Member Services fax: 502-848-8599
Insurance Department fax: 502-573-0199
Accounting Department fax: 502-573-0254

Please provide a detailed message requesting the information you’re seeking. TRS only can answer general questions by email. Requests involving confidential information will be answered by U.S. Mail. WARNING: Never
 email personal information, especially your Social Security number. Please use your TRS member ID. If you have a question call 800-618-1687. 

General email:

TRS Holiday Closings
Monday and Tuesday, Dec. 25-26, 2017, Christmas
Friday, Dec. 29, New Year’s Eve

Monday, Jan. 1, New Year’s Day
Monday, Jan. 15, Martin Luther King Jr. Day
Friday, March 30, Good Friday (half day)
Monday, May 28, Memorial Day
Wednesday, July 4, Independence Day
Monday, Sept. 3, Labor Day
Monday, Nov. 12, Veterans Day
Thursday and Friday, Nov. 22-23, Thanksgiving
Monday and Tuesday, Dec. 24-25, Christmas
Monday, Dec. 31, New Year’s Eve

Tuesday, Jan. 1, New Year’s Day