Contact Us


Departments     Report Fraud     Open Records request

For an accurate and quick response when contacting TRS by any method, please provide your full name and your TRS member ID.

TRS Office Hours
Monday – Friday, 8 a.m. to 5 p.m. ET (Holiday closing schedule below)

U.S. Mail
479 Versailles Rd., Frankfort, KY 40601-3800

Toll Free: 800-618-1687
Local: 502-848-8500

Member Services fax: 502-848-8599
Insurance Department fax: 502-573-0199
Accounting Department fax: 502-573-0254

Please provide a detailed message requesting the information you’re seeking. TRS only can answer general questions by email. Requests involving confidential information will be answered by U.S. Mail. WARNING: Never
 email personal information, especially your Social Security number. Please use your TRS member ID. If you have a question call 800-618-1687. 

General email:

TRS Holiday Closings
Thursday, Dec. 31, New Year’s Eve

Friday, Jan. 1, New Year’s Day
Monday, Jan. 18, Martin Luther King, Jr. Day
Noon ET closing, Friday, April 2, Good Friday
Monday, May 31, Memorial Day
Monday, July 5, Independence Day
Monday, Sept. 6, Labor Day
Wednesday, Nov. 11, Veterans Day
Thursday and Friday, Nov. 25-26, Thanksgiving
Thursday and Friday, Dec. 23-24, Christmas
Thursday and Friday, Dec. 30-31, New Year’s

To be announced